Frequently Asked
Questions

Willow is available to adults 18+ who are not pregnant or breastfeeding, and who don’t have certain medical conditions that make treatment unsafe. We also can’t accept individuals with diabetes, though pre-diabetes and hypertension are welcome.

Start with a quick assessment to check your eligibility. Then, share your health history, choose your plan, and start your free visit to receive a same-day treatment plan personalized for you by a licensed U.S. physician.

Your medication will be delivered with free shipping, along with ongoing support every step of the way.

Use the chat icon at the bottom right of our website. Our support team will respond within 24 hours.

If your package is lost or delayed, contact support right away. We’ll coordinate with our pharmacy partner and make sure you receive your medication quickly.

If the package is returned or delayed long enough to risk unsafe temperatures (above 86 °F for 5 days or 212 °F for 75 hours), we’ll arrange a replacement.

For faster service, include:

• Tracking number
• Full name
• Shipping address

Willow provides GLP-1 weight loss medication, personalized for you and your body. The goal is to help you lose up to 20% of your body weight through healthy choices that feel natural, with ongoing support through the Willow platform.

The program is available for a monthly subscription starting at $299, and no insurance is required.

Weight loss should feel simple and supported. A Willow physician will design a personalized treatment plan and prescribe your GLP-1 medication for home delivery. You’ll receive same-day prescriptions, free 2-day shipping, and ongoing care through the Willow platform.

Many Willow patients lose up to 20% of their body weight, with visible results in just a few months.

Your physician and Care Team will guide you throughout your journey to help you reach your goals safely and effectively.

You’ll share your health, lifestyle, and medical history in a short online form. A licensed physician reviews it, creates your personalized treatment plan, and, if eligible, prescribes your GLP-1 medication for delivery.

You can message your physician anytime.

Willow is currently available in:

Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin and Wyoming.

Willow combines expert medical care, personalized treatment, and an effortless experience to help you look and feel your best.

Our care team is passionate about patient care and stays current on the latest scientific advances in weight loss treatment. With customized GLP-1 medication, transparent pricing, same-day prescriptions, and free two-day shipping, Willow makes safe, effective weight loss simple and accessible.

Semaglutide and Tirzepatide can be taken in two ways, depending on your prescription and preferences:

• Injectable (Semaglutide or Tirzepatide): Administered once a week as a small injection.
• Oral (Semaglutide only): Taken daily by placing a tablet under your tongue, where it dissolves and is absorbed directly into your bloodstream.

Your Willow physician will recommend the best fit for you.

No. Willow offers GLP-1 medications in both injectable and oral (sublingual) forms.

Injectable options like Semaglutide and Tirzepatide work well for many patients, while the oral option provides a needle-free alternative. Your physician will help you choose the best option.

Both are proven weight loss treatments. Semaglutide targets GLP-1 receptors to control appetite and digestion, while Tirzepatide activates both GLP-1 and GIP receptors for added metabolic support.

Research shows Tirzepatide may lead to greater weight loss and glucose control for some patients.

Common side effects of Semaglutide and Tirzepatide are usually mild and temporary, and may include:

• Nausea
• Vomiting
• Diarrhea
• Constipation
• Abdominal pain
• Decreased appetite
• Indigestion

Most side effects improve as your body adjusts to treatment. If any symptoms persist or worsen, contact your healthcare professional for guidance.

Yes. We can send your prescription to any pharmacy you prefer. A platform fee will apply, and the pharmacy must be able to fill the compound precisely as written by our physicians. If you opt out of Willow’s partner pharmacies, you’ll cover medication costs directly.

Reaching your goal weight is a major milestone! Your Willow doctor will help you decide whether to continue treatment, lower your dose, or transition off medication. Whatever your next step, Willow will support you in maintaining your results safely and confidently.

Stopping Semaglutide or Tirzepatide is safe and common, though you may experience increased appetite and weight gain. We recommend tapering gradually with your Willow physician to help manage these changes and support your long-term goals.

Your Willow Treatment Program includes:

• Personalized GLP-1 medication
• Same-day approval and free shipping
• Unlimited physician access and 24/7 Care Team support

Everything you need for safe, personalized, ongoing care.

Once your Willow physician verifies your identity, reviews your health history, and writes your prescription, we’ll send your order to our Willow pharmacy. Pharmacy processing takes 2-4 business days. After it ships, delivery to your home typically takes 2-3 days via FedEx or UPS.

During high-volume periods, times may extend slightly. Reach out to support anytime for updates.

Yes. You’ll typically see the same physician for continuity and safety, except in cases of vacation or staff changes.

Yes. Your program renews automatically so you never miss a dose.

U.S. law requires ID verification for all prescription medications, including GLP-1s. It protects your safety, confirms identity, and prevents misuse.

Willow starts at $299 per month and includes:

• Personalized GLP-1 medication
• Your medical evaluation and treatment plan
• Unlimited access to your Willow physician
• 24/7 online support from your Care Team
• Free shipping right to your door

Medication price varies by dosage and prescription. Your doctor will help you choose the plan that fits your goals and lifestyle.

No. Your Willow Treatment Program includes personalized GLP-1 medication, unlimited access to your Willow physician, free shipping, and 24/7 support from your Care Team. You’ll always have transparent pricing, flexible options, and full support from day one with no hidden fees.

Yes, you can use your HSA or FSA to pay for Willow prescriptions at checkout.

You can cancel anytime by messaging support.

To avoid your next charge, submit requests at least 2 business days before your next processing date. If you cancel before your prescription is sent to the pharmacy, you’ll receive a full refund within 5-10 business days. Requests received after the cutoff will apply to the next cycle.